Mar 25, 2013

3 Years Later: Did Social CRM Deliver?

Three years on, as social media becomes an ever more integrated part of customer relationship strategy, this new infographic looks at the key figures behind the social CRM phenomenon, including:

  • 40% of consumers believe social media improves customer service
  • Every dollar spent on CRM returns, on average, $5.60

Is ‘social CRM’ more than a buzzword and, if so, is your business ready for it? Oracle provides facts and figures in this new infographic.

Via Social Media Today

Social CRM